• To raise the learning aspirations of the Service's client groups through the provision of information, advice and guidance.


• To facilitate access onto and through the learning systems through advocacy and other appropriate methods of intervention.


• To identify gaps in the provision of learning opportunities and feedback this information to providers to enable them to provide more appropriate learning opportunities.


• To ensure learning opportunities are made more accessible to the Service's clients and potential clients by assisting them to overcome personal, institutional and educational barriers.


• To empower adults to take greater responsibility for, and control of their lives with particular reference to vocational choice.


• To enable clients to improve their skills in self-assessment, learning decision-making and action-planning.


• To contribute to a creation of a more confident, flexible and better trained workforce.


• To better respond to those groups in the community who may not previously have had the opportunity to benefit from learning.


• To make in-depth guidance to the adult community more accessible through the removal of the geographical, physical and psychological barriers that currently prevents them from using the Service.

The Service offers a range of services relating to information advice and guidance including information on and access to:

• Part-time and full-time courses


• Returning to study


• Studying while claiming benefits


• Use of educational databases


• Sources of funding for learning


• Help with applications for Colleges and Universities