| Student support is available to most students studying for degree and HND level courses. You may also be eligible if you are studying a PGCE course.
Information for Higher Education Students
If you live in Hackney your application will be entirely dealt with by the Student Loans Company (SLC). The Learning Trust will not be involved in the application processes at all.
Contact points and other information
There are a range of contacts that can answer your questions.
- For general questions about student finance and how to apply contact the
Loan Company's Customer Support Office (CSO) on 0845 607 7577.
- For detailed questions about your entitlement to help, contact the Student Finance helpline.
- To apply on-line or monitor your application, go to www.studentfinancedirect.co.uk
- contact the CSO on 0845 607 7577.
- For a copy of one of our guides, contact the Student Support Information Line on 0800 731 9133.
Completed paper application forms can be sent to:
SFD Pilots,
Application Processing Unit,
PO Box 89,
Mowden Hall,
DARLINGTON DL1 9AZ
The Customer Support Office (CSO)
Students in England can now use the Student Loans Company Customer Support Office (CSO) to access a range of information relating to student finance. The CSO advises on general questions such as:
- what financial help is available
- the application process and timetable
- questions about the on-line services at www.studentfinancedirect.co.uk
- progress in assessing your application and
- paying your loan
You can contact the CSO on 0845 607 7577 between 8am and 8pm Monday to Friday, and between 9am and 5.30pm Saturday and Sunday.
You can also use the on-line services at www.studentfinancedirect.co.uk to:
- find out how much loan and help towards your fees you are likely to receive using the entitlement calculator
- track the progress of your application
- update your address and other contact details
- view copies of letters that have been sent to you
- check when you are next due to be paid
- ask questions
Student Support helpline
We run a helpline for students, parents and members of the public living in England. We can deal with detailed questions about student finance and eligibility, and can explain the information in our booklets. You can phone the helpline on 0845 602 0583 between 10am and 4pm from Monday to Friday.
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0208 820 7000